At Number One Health, we strive to render excellent medical care to our patients. In an attempt to be consistent with this, we have a Medical Appointment Cancellation Policy that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another sick patient.
We therefore reserve the right to charge a cancellation fee for time/resources and we request that you give our office 24 hour’s notice in the event that you need to reschedule your appointment. This allows other patients to be scheduled into that appointment. It also makes it possible to reschedule your appointment more efficiently. If a patient misses an appointment without contacting our office, this is considered a missed appointment (“No-Show, No-Call”). Please see below for a list of applicable cancellation fees.
So in line with this policy we will request your credit or debit card details to secure your booking.
If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have.
We thank you for your patronage.
